Refund policy
We want you to love your funkmypet. order.
If something isn’t quite right, we’re here to help 💌
Return period
Products can be returned within 14 calendar days from the date you receive your order.
Before sending anything back, please contact us to receive the return instructions at contact@funkmypet.ro.
Return conditions
To be eligible for a return, the product must:
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be unused
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show no signs of wear or damage
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be returned in its original packaging, with all accessories and tags intact
Returns that do not meet these conditions will be refused.
Return shipping
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Returns must be sent via courier
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Returns with cash on delivery are not accepted
The return shipping cost is 25 RON, which will be automatically deducted from the refunded amount.
Refunds
Once we receive and inspect the returned product, we will notify you regarding the status of your return.
If approved:
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the refund will be issued within 14 calendar days
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the amount will be returned using the same payment method used for the purchase, or to a bank account provided by you
Please note that it may take a few additional days for the amount to appear in your account, depending on your bank or payment provider.
No exchanges
At the moment, we do not offer exchanges.
If you would like a different product or size, please:
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return the original item
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place a new order for the desired product
Special cases
If:
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your order arrives damaged
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your order is incomplete or incorrect
please contact us as soon as possible. We’ll find the best solution for you (refund or compensation).
Contact
For any questions or return requests, we're here to support your inquiry Mon-Fri 8am-6pm:
Important
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This return policy applies to individual customers only
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Repeated or abusive returns may lead to restrictions on future returns
